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Frequently Asked Questions

Got Questions? We've Got Answers

Find quick answers to the most common questions about LinkMarket. If you can't find what you're looking for, feel free to contact us.

General

LinkMarket is South Africa's trusted marketplace for buying, selling, and discovering products, services, and business opportunities. We connect local buyers and sellers in a safe, modern, and user-friendly platform.
Yes, creating an account and posting basic listings is completely free. We offer premium features for businesses, such as featured listings, enhanced profiles, and advertising options.
Anyone in South Africa can use LinkMarket – individuals, small businesses, large companies, and service providers. We welcome all types of listings, from electronics and vehicles to services and job postings.

Buying

You can browse categories, use the search bar, or filter by location, price, and condition. You can also save searches and get notified when new items match your interests.
Each listing has a 'Contact Seller' button that allows you to send a message directly through the platform. You can also see the seller's profile and contact information if they've chosen to share it.
We recommend using secure payment methods and meeting in safe, public places for in-person transactions. We also verify users and provide reporting tools to ensure a safe trading environment.

Selling

Click the 'Sell Item' button, fill in the details (title, description, price, location, and photos), and publish your listing. It takes less than 5 minutes.
Yes, you can manage all your listings from your dashboard. You can edit details, update photos, change the price, or remove the listing at any time.
You'll receive messages from interested buyers in your inbox. Respond promptly to increase your chances of making a sale. You can also set up automated replies for common questions.

Business

Businesses can create professional profiles, list products and services, generate leads through inquiries, and advertise to a targeted local audience. We also offer premium placement and analytics.
The Business Hub is a dedicated section where businesses can showcase their brand, connect with customers, and access tools to grow their presence on the platform.
Basic business profiles are free. We offer tiered plans for additional features like featured listings, priority support, and advertising credits. Contact our sales team for custom pricing.

Account & Security

Click the 'Register' button on the top right, fill in your details (email, password, phone number), and verify your email address. You can also sign up with Google or Facebook.
Click 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions to create a new password.
Use a strong, unique password, enable two-factor authentication (2FA), and never share your login credentials. Be cautious of phishing attempts and report any suspicious activity.

Payments

We support various payment gateways including credit/debit cards, EFT (Electronic Funds Transfer), and mobile money (e.g., M-Pesa). For in-person transactions, cash is also common.
Yes, we use industry-standard encryption and secure payment processors. Your payment details are never stored on our servers and are processed securely by our partners.
Disputes between buyers and sellers are handled directly between the parties. We provide a mediation service and can assist in resolving issues, but final refunds are subject to the seller's policies.

Still Need Help?

Can't find the answer you're looking for? Reach out to our support team and we'll get back to you within 24 hours.